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Tushima Print FAQ
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1. How can I place an order with Tushima Print?
-Select the product from the products menu
-Select Paper, Sides to be printed, Quantity and Turnaround days, click on “Order Now”
-Follow the instructions and ‘Place Order’. You will then be asked to pay for the job.
-After the job is paid, you will receive a confirmation email and the job reference number that the job is placed successfully.
-Please use that job reference number for all the communication with Tushima Print regarding that job.
-If you have any difficulties, please let us know to info@tushimaprint.com
2. How can I upload the artwork?
You will get the artwork upload page when the job is placed successfully Or You can do it using “upload your artwork” from the menu.
3. How can I know about the status of the job?
You get the status reports as mails in each stage of the job.
4. How will I get the information about the delivery schedule?
We inform you the details of the Courier Company and tracking number when the job is dispatched from Tushima Print.
5. How does the Turn Around Time work?
Turn Around Time (TAT) starts from the date of approval and ends at the date of dispatch from Tushima Print.
1 day TAT means, if the job is approved on Monday, the job will be shipped from Tushima Print 1 business day later, ie. on Tuesday.
2 days TAT means, if the job is approved on Monday, the job will be shipped from Tushima Print 2 business days later, ie. on Wednesday.
3 days TAT means, if the job is approved on Monday, the job will be shipped from Tushima Print 3 business days later, ie. on Thursday.
4 days TAT means, if the job is approved on Monday, the job will be shipped from Tushima Print 4 business days later, ie. on Friday.
5 days TAT means, if the job is approved on Monday, the job will be shipped from Tushima Print 5 business days later, ie. on the following Monday.
6. Is there any cutoff time for placing the order each day?
If the job is placed before 5 pm and approved before 9 pm of the same day, we process the job on same day itself except for 1 day orders. 1 day TAT jobs should be approved before 2 pm on the same day of placing the order.
7. What should be the format of the artwork?
The artwork should be in Press ready PDF (font embedded) format in CMYK with minimum 300dpi resolution. We process only in CMYK format. If there are any Spot colours in the artwork, it will be converted to CMYK.
8. What is Bleed?
We require Bleed to allow the tolerance of our guillotines (the machine used for cutting your job after printing). If any of the design finishes exactly at the edge of the required finished size, then without bleed, when the job is trimmed it causes slight white edges to the finished print. By extending the background colour or image beyond the edge of finished job, this defect can be rectified. We recommend that elements intended to go to the very edge of the finished job should extend 3mm beyond the edge.
9. Can you deliver the jobs with plain labels to a different address?
Yes. We can ship the jobs with plain labels without any Tushima Print branding as per the request.
10. Making Print-ready pdfs
* Page size: Ensure your artwork is in correct page size. You will get our standard products and sizes from www.tushimaprint.com
* Bleed: Make sure there is 3mm bleed around the finished artwork. (Example: A4 page:216x303mm trim: 210x297mm) Bleed is required to allow for the tolerance of Guillotines used in the finishing/cutting of the job and eliminate any margin of error. - 4mm clearance from trim size for all important elements – text imagery etc.
* Processing colours: There are four basic, universal colors in the printing industry: Cyan, Magenta,Yellow and Black. Unless you are using a 5th(spot) color in your document everything should fall within these four colors, including Pantones, unless the Pantone is a 5th color. If you plan to use Pantones for fills, be sure to convert them to CMYK or use Pantone to Process.Watch the Pantone conversion as color shifts will occur.
* Font missing problem: Please make sure all fonts used in the artwork are embedded while producing your PDF. Where you have used a rare font outside the 'normal' range we recommend converting the text created with this font into curves, paths or outlines – dependent upon the software package being used. This means that we do not neccesarily require the original font when we print your job.
* Flattening of layers: Always flatten the layers in your artwork before converting to PDF. This eliminates any problems with special effects (Drop shadows, Embossing, Feather, Filter, external plug-ins effects etc.) at the time of processing at a later stage. It will also reduce the size of your pdf and speed up processing time.
* Overprint Problem: This is the problem in which artwork to press that looks perfect on-screen, but dreadful in print. For example, when areas of solid black allow images behind to show through. The overprint settings need to be set correctly before going to press, which is why modern page layout programs such as In Design and pre-press programs like Acrobat have built-in PDF overprint Preview options. Please check PDF by “Overprint Preview ON” (Shift+Ctrl+7 for Windows), (Shift+Command+7 for Mac) These allow you to spot potential over printing problems before they become expensive!
* For booklets All PDF's should be single pages with cut marks/bleed and not created as spreads.
* Incorrect blending options selected: In setting up blends where the color fades, we have commonly found that one color is set at 100% and fades to white or 0% of the starting and sometimes different color. Please refrain from setting up your blends like this!! This causes unexplainable banding. While it may seem logical to do so, this is not practical because white is not considered a color in the printing world and realistically you can’t have a 0% of any color. When setting up your blends, set your ending color at a minimum of 1% of your starting color. This will insure against any blending problems. If you are using a 5th color for a blend, start at your Pantone and end at a minimum of 1% of that same Pantone.
* Ideally images should be 300 dpi with a minimum of 200 dpi. Any less will result in a blocky image.
* File size is another concern. Unnecessarily large files will cause a slow down in the processing of your files. An image for an A4+3mm bleed at 300dpi is absolutely NO larger than 40MB. Anything beyond that and the laws of negative returns comes into play. If an image is going to be resized up or down in your publication we offer the following sizing conventions:
1- You can safely enlarge your image to 120% of its original size in the application. Anything beyond that and the resampling rate degrades the quality of the image.
2 - When reducing the image in size, anything below 75% should be resized in an image editing program.
For example:
A 40MB image resized to 75% of its original size results in a 23MB file.That equates to less processing time
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